Frequently asked sewing machine questions

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Want to know how a sewing machine service works? Maybe you need advice on how to look after your machine in between maintenance services from our team. We answer the most frequently asked questions! Be sure to check out our blog page for more information on caring for your sewing machine or overlocker.

Do you have a question you need answered? Ask our team! Submit your query using the form below and we’ll get back to you as soon as possible.

A. Sewing machines and overlockers are complex and have many moving parts. To maintain good working operation, these parts require periodic cleaning and lubrication. In addition, regular inspections enable us to make adjustments and carry out repairs to keep your machine working when you need it.

A. While machines have differing requirements, as a rule, all machines will be lubricated and cleaned. Common adjustments will be made to areas such as the thread tension, belts, shuttle, feed or other timings. Where damage has occurred, these parts will either be repaired or replaced as required. As a rule, most common faults are dealt with in a service.

A. Typically every 2 years, regardless of how often it is used. Lubricants have a useful life of 2 to 3 years in local conditions. High humidity can have a detrimental affect on metal work internally. Regular servicing will help protect your investment.

A. Definitely! We’re happy to discuss your specific model’s needs, maintenance and usage steps you can take in between services. We can also advise on what sort of threads and needles you can use to get the most out of your machine.

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